Frequently asked questions

Find answers to common questions here. If you are unable to find what you are looking for, email us!.

General Questions

  • How do I get started?

    1. Search by inputting the last 7 characters of your car’s VIN (Chasis number) or product item using our search function.
    2. Add desired items to your cart and select your payment and preferred delivery mode.
    3. We will verify the order and send you an email confirmation.
    4. Sit back and relax while we delivery your item to you!*

    *Available for most items, alternative option is to self collect at our office

  • Where can I find my Vehicle Identification Number (VIN)?

    The car's VIN is the identity code for a SPECIFIC automobile.The VIN serves as the car's fingerprint, as no two vehicles in operation have the same VIN.
    A VIN is compose of 17 characters (digits and capital letters) that acts as a unique identifier for the vehicle.

    Your vehicle identification number is listed in several locations on your BMW.

    The most common places to check are:
    - The inside frame/panel of your front door (usually on the driver's side)
    - On the dash near the windshield
    - On your BMW's insurance or registration

    VIN.JPG

  • How do I know if I am ordering the correct part for my car?

    The most accurate way is to use your car’s vehicle identification number (VIN).
    By using your VIN, this would allow us to recommend the appropriate part that will fit your car.
    However you are encourage to read the description fully, as we would include car model and series that item is best fitted for.
    Alternatively you may select your car’s series and model using our search function on our home page.

  • Do I need to register an account?

    No registration required. You may use a guest account to order your items!

User Account

  • What are the benefits of registering an account?

    Registered account users will be able to view their past transaction history, retrieve invoices and reorder instantly their previous transactions.

  • How do I track my order if I made an order with a guest account?

    You can use our Guest Tracking link to view your order status.

  • Can I convert from a guest account to a registered account?

    Yes you can! View your order status and you can register your password to convert your guest account into a registered user account.

  • Can I share my account?

    The information stored inside your account consist of your profile and transaction history. We would not recommend you to share your account with anyone else.

  • Will my information be kept private?

    Of course! Safeguarding your data is our priority. Please refer to our Privacy Policy to view our use of your data.

Orders

  • How do I know if you have receive my order?

    We will send you an email confirmation once you have completed the checkout process. If you do not receive any email confirmation from us, please contact our customer service.

  • Can I cancel my order?

    You may cancel your order if the order has not been processed. However, there is a $10 cancellation fee that will apply.

  • Can I change my order's delivery address?

    Yes! For any international address (outside Singapore), we require a minimum of 1 working day before the parcel is picked up by the logistic company. Please contact us if you require any assistance.

  • Is there a minimum order?

    There is no minimum order!

Delivery

  • How long will it take for my order to arrive?

    Local address (Singapore).
    Your order will be delivered within 2 working days.*

    International Orders (Out of Singapore)
    The estimated delivery time depends on your address and selected delivery mode.*

    For more information, you may refer to our delivery options here.

    *Unless otherwise stated in the product description and your confirmation email

  • What are your delivery timings?

    We are able to deliver to a local address (Singapore)
    Monday to Friday 9:30 – 20:00
    Saturday 9:30 – 16:00
    (Excluding public holidays)

    For International orders our shipping company will contact you on the date and time of delivery.

  • What happens if I’m not around when the courier arrives?

    When our courier arrives at your specified delivery location, they will give you a ring or text to let you know your parcel has arrive.
    Our couriers will wait up to 10 minutes before moving to their next delivery.
    A re-delivery can be requested, however it will be chargeable depending on location and the delivery timing will be at our discretion and logistic capacity.

  • I need to reschedule my order, what do I do?

    No issue, contact our customer service at least 12 hours ahead of time for us to reschedule your delivery.

Payment and Security

  • What are the available payment options?

    We accept most credit and debit cards:
    Visa, Master Card, American Express and Paypal.
    Cash on delivery is only available for workshops with an account with us.

  • What should I do if the payment is unsuccessful?

    Unsuccessful payments might be due to the following reasons:
    1. Disconnection of your internet connection
    2. The payment window was accidentally closed while payment was still in process

    Please contact us at info@bmwpartsco.com, and we shall contact you to resolve the issue.

  • Duplicate Payment

    If you are unsure if there was a duplicate payment, drop us an email at info@bmwpartsco.com together with your order reference.
    We will check the transaction with our finance team and proceed to do a refund if a duplicate payment is found.

  • Is my credit card information safe?

    Most definitely! BMWpartsco does not store any of this sensitive information on our servers. We currently allow customers to pay either online, through Stripe and Paypal.
    Stripe is a certified PCI Service provider Level 1 and has been audited by a PCI-certified auditor. This is the most stringent level of certification within the payments Industry.
    Paypal is fully committed to buyer’s security and provides Buyer protection that covers the full amount of the item and return shipping costs as long as eligibility requirements are met. View here for more details.

Car Workshops

  • I have a car workshop and I am looking for a partnership opportunity

    We would love to hear more about your business and how discuss on how we can work together.
    Feel free to drop us an email at info@bmwpartsco.com and we will get in touch with you shortly

Stockist

  • I am a stockist of BMW and OEM parts and I am looking for a partnership opportunity

    We are always on the look out for new opportunities!
    Contact us at info@bmwpartsco.com.

Contact Information