Find answers to common questions here. If you are unable to find what you are looking for, email us!.
1. Search by inputting the last 7 characters of your car’s VIN (Chasis number) or product item using our search function.
2. Add desired items to your cart and select your payment and preferred delivery mode.
3. We will verify the order and send you an email confirmation.
4. Sit back and relax while we delivery your item to you!*
*Available for most items, alternative option is to self collect at our office
The car's VIN is the identity code for a SPECIFIC automobile.The VIN serves as the car's fingerprint, as no two vehicles in operation have the same VIN.
A VIN is compose of 17 characters (digits and capital letters) that acts as a unique identifier for the vehicle.
Your vehicle identification number is listed in several locations on your BMW.
The most common places to check are:
- The inside frame/panel of your front door (usually on the driver's side)
- On the dash near the windshield
- On your BMW's insurance or registration
The most accurate way is to use your car’s vehicle identification number (VIN).
By using your VIN, this would allow us to recommend the appropriate part that will fit your car.
However you are encourage to read the description fully, as we would include car model and series that item is best fitted for.
Alternatively you may select your car’s series and model using our search function on our home page.
No registration required. You may use a guest account to order your items!
Registered account users will be able to view their past transaction history, retrieve invoices and reorder instantly their previous transactions.
You can use our Guest Tracking link to view your order status.
Yes you can! View your order status and you can register your password to convert your guest account into a registered user account.
The information stored inside your account consist of your profile and transaction history. We would not recommend you to share your account with anyone else.
We will send you an email confirmation once you have completed the checkout process. If you do not receive any email confirmation from us, please contact our customer service.
You may cancel your order if the order has not been processed. However, there is a $10 cancellation fee that will apply.
Yes! For any international address (outside Singapore), we require a minimum of 1 working day before the parcel is picked up by the logistic company. Please contact us if you require any assistance.
There is no minimum order!
Local address (Singapore).
Your order will be delivered within 2 working days.*
International Orders (Out of Singapore)
The estimated delivery time depends on your address and selected delivery mode.*
For more information, you may refer to our delivery options here.
*Unless otherwise stated in the product description and your confirmation email
We are able to deliver to a local address (Singapore)
Monday to Friday 9:30 – 20:00
Saturday 9:30 – 16:00
(Excluding public holidays)
For International orders our shipping company will contact you on the date and time of delivery.
When our courier arrives at your specified delivery location, they will give you a ring or text to let you know your parcel has arrive.
Our couriers will wait up to 10 minutes before moving to their next delivery.
A re-delivery can be requested, however it will be chargeable depending on location and the delivery timing will be at our discretion and logistic capacity.
No issue, contact our customer service at least 12 hours ahead of time for us to reschedule your delivery.
We accept most credit and debit cards:
Visa, Master Card, American Express and Paypal.
Cash on delivery is only available for workshops with an account with us.
Unsuccessful payments might be due to the following reasons:
1. Disconnection of your internet connection
2. The payment window was accidentally closed while payment was still in process
Please contact us at firstname.lastname@example.org, and we shall contact you to resolve the issue.
If you are unsure if there was a duplicate payment, drop us an email at email@example.com together with your order reference.
We will check the transaction with our finance team and proceed to do a refund if a duplicate payment is found.
Most definitely! BMWpartsco does not store any of this sensitive information on our servers. We currently allow customers to pay either online, through Stripe and Paypal.
Stripe is a certified PCI Service provider Level 1 and has been audited by a PCI-certified auditor. This is the most stringent level of certification within the payments Industry.
Paypal is fully committed to buyer’s security and provides Buyer protection that covers the full amount of the item and return shipping costs as long as eligibility requirements are met. View here for more details.
We would love to hear more about your business and how discuss on how we can work together.
Feel free to drop us an email at firstname.lastname@example.org and we will get in touch with you shortly
We are always on the look out for new opportunities!
Contact us at email@example.com.